All workflows ↗
Bring urgent support into focus
Classify incoming tickets and route exceptions to a teammate.
Support
Classify incoming tickets and route exceptions to a teammate.
This recipe is an illustrative planning example. Configure and test the actual connections in your automation product before using it with real requests.
STARTS WHEN
A new support ticket
FINISHES WITH
A reviewed ticket assigned to the appropriate support team.
Before you begin
A helpdesk, a review queue and a documented escalation policy.
Follow the handoff
Collect the context
Receive a ticket with its subject, description and account reference.
Classify with care
Suggest a topic and priority. Ambiguous or sensitive requests stay in a manual queue.
Assign the next action
Notify the responsible support group and preserve the original customer message.
Talk through this workflow ↗
Good work.
Keep it moving.
Find your next workflow ↗
Relay is a fictional automation product. Workflows and integrations are illustrative; no real actions run in this demo.
A template by ErinTech Labs ↗