All workflows ↗
Turn feedback into a follow-up
Link customer feedback to a tracked product decision.
Support
Link customer feedback to a tracked product decision.
This recipe is an illustrative planning example. Configure and test the actual connections in your automation product before using it with real requests.
STARTS WHEN
A support conversation contains product feedback
FINISHES WITH
A tracked product decision with a contextual follow-up draft.
Before you begin
A source ticket ID, a product tracker and a support owner.
Follow the handoff
Capture the source
Keep the feedback text and its originating ticket together.
Find related work
Suggest an existing product item or prepare a new one for review. Avoid silently creating duplicates.
Close the loop
When the responsible team records a decision, prepare a contextual reply for the support owner.
Talk through this workflow ↗
Good work.
Keep it moving.
Find your next workflow ↗
Relay is a fictional automation product. Workflows and integrations are illustrative; no real actions run in this demo.
A template by ErinTech Labs ↗